Return & Refund Policy

Effective Date: June 2026

At Social Club, we take pride in the quality of our products and want every customer to have a great experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We accept returns of new, unopened, and unused products within 30 days of the confirmed delivery date.

To qualify for a return, products must:

• Be unopened and unused
• Be in their original packaging
• Be in resalable condition

Returns that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return, please contact our customer support team before sending any merchandise back.

Please include:

• Your order number
• The reason for your return
• Your full name
• Photos if the product is damaged or incorrect

Return instructions will be provided after your request has been reviewed.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days after your refund has been processed for your financial institution to post the credit to your account.

Original shipping charges are non-refundable unless the return resulted from our error.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or incomplete, you must notify Social Club within 2 days of confirmed delivery.

Please provide:

• Your order number
• Photos of the shipping box
• Photos of the shipping label
• Photos clearly showing the damaged or incorrect products

Claims submitted more than two (2) days after delivery may not qualify for replacement or refund.

If approved, Social Club will, at its discretion, replace the product, issue a refund, or provide store credit.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used hemp products
• Products damaged due to misuse or improper storage
• Clearance or final sale items
• Gift cards (if offered)

Order Cancellations

Orders may only be canceled before they have been processed by our fulfillment partner.

Once an order has entered processing or has shipped, it cannot be canceled.

Customers may instead request a return if the product meets the eligibility requirements outlined above.

Exchanges

At this time, Social Club does not offer direct product exchanges.

Customers wishing to receive a different product should place a new order after completing an eligible return.

Chargebacks

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in future orders being refused.

Contact Us

If you have questions regarding returns or refunds, please contact us.

Social Club

Email: socialclubsupport@gmail.com